Do you want to know what is expected from the role of an Event Steward. Check out below Main Event Security’s expectation.
Event Stewards provide a professional service by creating a safe and enjoyable experience to visiting members of the public, as a company we supply this service at numerous locations around the country. Our emphasis is always customer safety with our primary objective: all patrons arrive safely, enjoy their time at the event and leave safely.
This is achieved by providing a professional, proactive, courteous approach towards the visiting patrons. Providing and maintaining a safe environment, responding to emergency services efficiently and assisting emergency services as required. By operating the company procedures and by maintaining Health and Safety to a high level we achieve our aims.
By understanding the principles and general responsibilities towards the health and safety of all categories of spectators (including those with disabilities and children) work colleagues and yourselves.
By implementing and enforcing the safety management plan efficiently and operating to our core principles you should be able to carry out your duties correctly and with the enthusiasm we operate as a company. Please follow these basic principles;
- Carry out a pre safety check of your area and monitor your working area for any unsafe issues that could cause a problem with Health and Safety towards members of the public, other staff and yourself.
- Assist in directing members of the audience to safe viewing areas by achieving an event flow in and out of the location you are operating.
- To assist in the prevention of breaches of safety and ground or venue regulations.
- Monitor the density levels of the public and recognize any unsafe crown condition using the square meter rule; remember if more than three people are standing in one square meter over a large area contact your supervisor.
- Be familiar with your working environment which allows you to direct members of the public efficiently.
- Know the location of: fire points, fire aid points, toilet facilities including disabled, catering points, public bars, VIP areas, cash machines, public phone points, merchandise points, alarm points, box office, information points, water points, special needs locations and emergency services locations. All of these points are critical when helping members of the public visiting your location; a professional person takes great pride in providing information to members of the public.
- To cover strategic points within the location you are working and recognize the importance of these positions.
- Monitor your area of operation at all times for overcrowding or signs of distress contact your supervisor if you suspect a problem
- Be fully conversant with methods used to raise the alarm in an emergency and know the location of these points.
- Understand the emergency procedure and the roles you play in its implementation. Make sure you have a copy of the emergency procedure being used every time when you go to work.
- Be capable of recognizing potential fire hazards and suspect packages and know the correct method of reporting these to your supervisor.
- Monitor and report any incident or potential problem including any defect or potential danger to members of the public.
- Comply with any instruction given to you by your supervisor or any request by a member of the emergency services.
- Be familiar with your role in an emergency situation know and understand your routes of evacuation and the routes you will direct members of the public.
- Assist the emergency services if necessary and as required.
- Know the location of yourV.Point it is important if an emergency situation develops that you report here once you have finished assisting in the emergency situation. Failure to report to the R.V.Point will cause unnecessary concern for the supervisor who could send emergency service personnel into your location to find you.
- Know the location of your nearest first aid point.
Ultimately by knowing this information when you are working at any assignment you will be able to conduct your job more efficiently and professionally.
